Campanile Xi'an Bell Tower Huimin Street

Excellent location, friendly check-in staff (especially the intern), room was clean

Extremely helpful staff. Fanny at the reception took lot of trouble to book my tickets to the Shaanxi museum as well as ordering food. They don’t have a restaurant in the hotel (Good buffet breakfast is there) so dinner times I had to order from the app or go out. The app was all in Chinese so Fanny again helped to book food. She’s a very nice, attentive person. Even before I arrived also the staff helped a lot with questions I asked on booking .com messages. Mistakenly I booked 4 nights first but staff sent me a free cancellation link so I booked again with correct days without paying the penalty. Bell tower and drum towers are 3,4 minutes walking distance. Muslim street also with the drum tower area. I’d recommend to buy terracotta warriors souvenirs from Muslim street not at the terracotta warriors museum souvenir shops. I bought a small terracotta warrior at a museum souvenir shop for a 50 yuan but at the Muslim street it was 10 yuan. Good spacious room. Good amenities. Strong wifi. Comfortable bed. Absolutely loved staying here. Free laundry facilities, you can do your laundry without a fee. Room is cleaned up and made up well everyday. I absolutely loved staying here, I’ll do again if I come back to Xi’an.

Nice hotel in a wonderfully central but quiet location with soundproof rooms (at least we heard nothing- neither from adjacent rooms nor from outside; our room was out back overlooking a courtyard). Staff is very friendly and front desk proficient in English. Helpful upfront information without having to ask for it. Very clean and working air con (I am pointing this out, as the air con was neither working in the Shanghai Bund branch of Campanile Hotel (3 stars) nor in Beijing Legendale Hotel (5 stars), which is supposedly one of Beijing finest). We would happily come here again.

I appreciate the staff - Viktor and Nancy at the reception, both local Chinese were very attentive and helpful. They assisted with taxi booking since we didn’t have local SIM card. Even their colleagues whom couldn’t speak English would go extra length to translate and assist us with useful information and suggestions for places. Hotel breakfast was okay. Location is walking distance to the Muslim Quarters (food haven for halal). On the check out day, we were surprised that the hotel presented a small gift to my son on his birthday. Now that’s 5 star service! Overall would highly recommend this hotel to international visitors.

The hotel is in a good location, a few minutes' walk to the Drum Tower, Muslim Quarter, Bell Tower, and City Wall. In spite of being in a busy area, it is set on a pleasant and quiet street with lots of mature trees. The room was simple but clean and well- maintained. The staff were very helpful, especially Ms. Vivi (who looked after my laundry when I had to leave for dinner) and Mr. Zhu Lin (who gave me many helpful hints on areas of interest around the hotel).